Work Experience
- Designed an add-on feature for an AI resume tailor, reducing consequences of user error, handling failure states, and managing user expectations to boost feature adoption by 33%.
- Increased CSAT by 28% on the Interview feature through continuous iteration by conducting user interviews, customer journey mapping, and usability testing.
- Created and maintained an atomic design system built on Figma Auto Layout with another designer.
- Reduced front-end development times by ~40% by leading cross-functional collaborative workshops early in the design process with product trios (developers and product managers).
- Led the design, from ideation to execution, for a US healthcare project valued at over $6.2MM by leading B2B client workshops to incorporate feedback and expedite delivery times.
- Collaborated with other designers, standardizing the company-wide atomic design system across web and mobile platforms.
- Launched 25+ product features over one year by leading end-to-end UX efforts across cross-functional squads.
- Translated stakeholder requirements for developers, reducing implementation delays in projects by ~35%.
- Secured a $1.6MM seed round by leading the launch for core dashboard analytics features.
- Redefined key flows in the B2C mobile app, leading to a 23% reduction in abandonment during a core process.
- Prioritized features for development by balancing business objectives with user expectations.
Education
B.A. Interaction Design and Global Business
University of Waterloo, Stratford School of Interaction Design and Business
Marketing & Product Design/Development - GPA 3.7
Skills
Figma
Agile
ChatGPT
Adobe CC
User research
User flows
Unmoderated testing
Rapid prototyping
Developer handoff
WCAG 2.1 AA (accessibility)
Responsive design
Customer journey mapping
Information architecture
Heuristic evaluation
Design systems
A/B testing
Interaction design
Design strategy
Product discovery
Prioritization
Roadmapping
Stakeholder alignment
Feature definition
Product analytics
Work Experience
- Designed an add-on feature for an AI resume tailor, reducing consequences of user error, handling failure states, and managing user expectations to boost feature adoption by 33%.
- Increased CSAT by 28% on the Interview feature through continuous iteration by conducting user interviews, customer journey mapping, and usability testing.
- Created and maintained an atomic design system built on Figma Auto Layout with another designer.
- Reduced front-end development times by ~40% by leading cross-functional collaborative workshops early in the design process with product trios (developers and product managers).
- Led the design, from ideation to execution, for a US healthcare project valued at over $6.2MM by leading B2B client workshops to incorporate feedback and expedite delivery times.
- Collaborated with other designers, standardizing the company-wide atomic design system across web and mobile platforms.
- Launched 25+ product features over one year by leading end-to-end UX efforts across cross-functional squads.
- Translated stakeholder requirements for developers, reducing implementation delays in projects by ~35%.
- Secured a $1.6MM seed round by leading the launch for core dashboard analytics features.
- Redefined key flows in the B2C mobile app, leading to a 23% reduction in abandonment during a core process.
- Prioritized features for development by balancing business objectives with user expectations.
Education
B.A. Interaction Design and Global Business
University of Waterloo, Stratford School of Interaction Design and Business
Marketing & Product Design/Development - GPA 3.7
Skills
Figma
Agile
ChatGPT
Adobe CC
User research
User flows
Unmoderated testing
Rapid prototyping
Developer handoff
WCAG 2.1 AA (accessibility)
Responsive design
Customer journey mapping
Information architecture
Heuristic evaluation
Design systems
A/B testing
Interaction design
Design strategy
Product discovery
Prioritization
Roadmapping
Stakeholder alignment
Feature definition
Product analytics
Work Experience
- Designed an add-on feature for an AI resume tailor, reducing consequences of user error, handling failure states, and managing user expectations to boost feature adoption by 33%.
- Increased CSAT by 28% on the Interview feature through continuous iteration by conducting user interviews, customer journey mapping, and usability testing.
- Created and maintained an atomic design system built on Figma Auto Layout with another designer.
- Reduced front-end development times by ~40% by leading cross-functional collaborative workshops early in the design process with product trios (developers and product managers).
- Led the design, from ideation to execution, for a US healthcare project valued at over $6.2MM by leading B2B client workshops to incorporate feedback and expedite delivery times.
- Collaborated with other designers, standardizing the company-wide atomic design system across web and mobile platforms.
- Launched 25+ product features over one year by leading end-to-end UX efforts across cross-functional squads.
- Translated stakeholder requirements for developers, reducing implementation delays in projects by ~35%.
- Secured a $1.6MM seed round by leading the launch for core dashboard analytics features.
- Redefined key flows in the B2C mobile app, leading to a 23% reduction in abandonment during a core process.
- Prioritized features for development by balancing business objectives with user expectations.
Education
B.A. Interaction Design and Global Business
University of Waterloo, Stratford School of Interaction Design and Business
Marketing & Product Design/Development - GPA 3.7
Skills
Figma
Agile
ChatGPT
Adobe CC
User research
User flows
Unmoderated testing
Rapid prototyping
Developer handoff
WCAG 2.1 AA (accessibility)
Responsive design
Customer journey mapping
Information architecture
Heuristic evaluation
Design systems
A/B testing
Interaction design
Design strategy
Product discovery
Prioritization
Roadmapping
Stakeholder alignment
Feature definition
Product analytics